Jira requests are a way to track and manage work in Jira Service Management. They can be used for a variety of tasks, such as requesting IT support, submitting new software requirements, or reporting incidents.
Jira requests are created by customers or service desk users. They are then routed to the appropriate team or agent for resolution. Each request has a unique ID and status, so that it can be easily tracked and monitored.
Jira requests can be customized to meet the specific needs of your organization. You can create different request types for different types of work, and you can add custom fields to collect the information you need to resolve each request.
Jira requests can also be integrated with other Jira products, such as Jira Software and Jira Confluence. This allows you to track the progress of requests across different teams and projects.
Here are some of the benefits of using Jira requests:
- Improved visibility: Jira requests provide a central place to track all work, so that you can easily see what is being worked on, who is working on it, and its status.
- Increased efficiency: Jira requests help you to streamline your workflows and automate tasks, so that you can resolve requests more quickly and efficiently.
- Improved communication: Jira requests make it easy to communicate with customers and other teams about the status of requests and any updates.
- Better reporting: Jira requests provide detailed reports that can help you to identify trends and areas for improvement.
How to create a Jira request
To create a Jira request, you can either use the Jira Service Management portal or the Jira API.
To create a request using the Jira Service Management portal, follow these steps:
- Go to the Jira Service Management portal for your organization.
- Click Create request.
- Select the request type that you need.
- Enter the required information for the request.
- Click Submit.
To create a request using the Jira API, you can use the POST /rest/servicedeskapi/request endpoint.
Jira request lifecycle
Jira requests go through a series of stages, known as the request lifecycle. The specific stages of the lifecycle may vary depending on the configuration of your Jira Service Management project, but they typically include the following:
- New: The request has been created but has not yet been assigned to an agent.
- Assigned: The request has been assigned to an agent.
- In progress: The agent is working on the request.
- Pending: The agent has completed the work on the request and is waiting for feedback from the customer.
- Resolved: The request has been resolved and the customer is satisfied with the outcome.
- Closed: The request has been closed and can no longer be reopened.
Jira request fields
Jira requests can have a variety of different fields, depending on the configuration of your Jira Service Management project. Some common fields include:
- Summary: A brief description of the request.
- Description: A detailed description of the request, including any steps to reproduce the issue.
- Priority: The priority of the request, such as high, medium, or low.
- Due date: The date by which the request should be resolved.
- Assignee: The agent or team that is responsible for resolving the request.
- Customer: The customer who submitted the request.
Jira request types
Jira requests can be categorized into different types. Some common request types include:
- IT support requests: These requests are used to request IT support for issues such as hardware failures, software problems, and network connectivity issues.
- Service requests: These requests are used to request non-IT services, such as access to facilities, new user accounts, and travel arrangements.
- Incident reports: These reports are used to report incidents, such as security breaches, system outages, and natural disasters.
- Change requests: These requests are used to request changes to IT systems and services.
Jira request workflows
Jira requests can be configured to follow different workflows. A workflow is a sequence of steps that a request goes through as it is being resolved.
For example, a typical IT support request workflow might include the following steps:
- The customer submits a request through the Jira Service Management portal.
- The request is assigned to an agent.
- The agent investigates the issue and tries to reproduce it.
- The agent resolves the issue and updates the request status.
- The agent sends a notification to the customer that the request has been resolved.
Jira request integrations
Jira requests can be integrated with a variety of other Jira
WebSee features. Make the impossible, possible in Jira. Plan, track, and release world-class software with the number one project management tool for agile teams. WebUnlock your team's best work with Jira Software. Log in Learn more about Jira Software. Found an issue in one of our products? Check if we already know about it so you can. WebService request management uniquely involves a user submitting their request for something new --whether that's access to a service, a new phone, or information. ITIL.
Service request management features in Jira Service Management
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JIRA Change Request
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What Is A Jira Request, Service request management features in Jira Service Management, 3.11 MB, 02:16, 11,612, Atlassian, 2021-09-21T23:16:05.000000Z, 2, Setting up request types | Jira Service Management Data Center and Server 5.11 | Atlassian Documentation, 573 x 1200, jpg, , 3, what-is-a-jira-request
What Is A Jira Request. WebIn Jira Service Management, customers are people who request help from your service project. Customers can send requests to agents, and sometimes agents might raise a request for customers. For example, if an agent is taking a customer request by phone,. WebHow to work with requests. Requests feature is a part of a limited launch and is not available to all. It is subject to change and may be rolled out to all customers based on success.. WebService request management is a practice that helps organizations standardize the way they respond, coordinate, and fulfill service requests. Request fulfillment is the process of.
Jira Service Management's team-centric approach to request management makes it easy to ask for help. Check out the intuitive self-service portal, powerful knowledge base capabilities, and streamlined request workflows and deliver the kind of service your customers expect.
Learn more and try Jira Service Management for free atlassian.com/software/jira/service-management
What Is A Jira Request, WebUnlock your team's best work with Jira Software. Log in Learn more about Jira Software. Found an issue in one of our products? Check if we already know about it so you can. WebService request management uniquely involves a user submitting their request for something new --whether that's access to a service, a new phone, or information. ITIL.
Setting up request types | Jira Service Management Data Center and Server 5.11 | Atlassian Documentation - Source: confluence.atlassian.com
Creating service project request types | Jira Service Management Data Center and Server 5.11 | Atlassian Documentation - Source: confluence.atlassian.com
Collecting requests in Jira has never been easier - Source: atlassian.com
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What is a request type in jira support.atlassian.com › jira-software-cloud › docsHow to work with requests | Jira Cloud | Atlassian SupportWork with requests and issues in Jira Cloud productsHow service request management works in Jira ... - AtlassianGet Started with Jira - Comprehensive Beginner's Guide
What is a request type in jira To view the details of any request, click on it and you will be redirected to your Jira Service Management project. Working on requests with ease. Jira Service Management allows you to perform a multitude of actions to triage and manage the incoming requests. Link Jira issues to requests. You can link issues from your sprint board to a customer ,In Jira Service Management, an issue is a packet of work...Jira Service Management projects come with a default email...Jira is the #1 agile project management tool used by teams... What is a change request in jira.
What is a change request in jira
What is a change request in jira What is a jira pull request.
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deviniti.com › blog › customer-it-serviceUltimate guide to Jira request management | Deviniti
Jira request management is a system within Jira Service Management that helps organizations manage and fulfill service requests. JSM can be easily configured and adapted to the specific needs of a given organization. .
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www.atlassian.com › software › jiraHow to Use Jira: 7 Steps to Get Started | Atlassian
Move work forward. Now that your team has joined your Jira site, you're ready to collaborate and track work together. If you're in a scrum project, you'll need to create and start a sprint to begin tracking work. If you're in a kanban project, you can start tracking work on the board. .
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www.atlassian.com › software › jiraGet Started with Jira - Comprehensive Beginner's Guide
Jira is the #1 agile project management tool used by teams to plan, track, release and support world-class software with confidence. It is the single source of truth for your entire development lifecycle, empowering autonomous teams with the context to move quickly while staying connected to the greater business goal. .
www.youtube.com › watchService request management features in Jira Service ... - YouTube
Jira Service Management's team-centric approach to request management makes it easy to ask for help. Check out the intuitive self-service portal, powerful kn, What is jira and why we use it.
What is jira and why we use it www.atlassian.com › software › jiraHow service request management works in Jira ... - Atlassian
What is jira and why we use it Jira Service Management projects come with a default email address, or you can add a custom email address that is already in use by your team. To add a custom email account: From your service project, select Project settings > Email requests. Choose your email service provider and follow the prompts to link your account. What is a jira ticket.
What is a jira ticket support.atlassian.com › jira-service-managementWork with requests and issues in Jira Cloud products
What is a jira ticket In Jira Service Management, an issue is a packet of work that agents work on. In an IT service project, it represents an incident, a change, and a service request, etc. For example, a customer request of "Our printer is not working" appears as follows in the customer portal: What is jira definition.
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